HQ UPDATE

It's one of those important House of Quirk updates again....
Whooo hooo!!......
The whooo hooo may have been premature, this is a boring update. Unfortunately, here at the House, we have reached the point where under certain circumstances we will have to take deposits.
This is something we have tried to avoid in the past to keep the booking process as smooth as possible and keep the admin to a minimum.
We are afraid we have reached the point where the number of no shows and last-minute cancellations at the salon is taking too much of a toll, especially after the last year and a half. We do keep a cancellation list, but with extremely short notice, or in some cases, no notice at all, it is very unlikely we can fill any spaces that have been left under these circumstances.
As many of you will know, we are very busy at the salon, and to see spaces appear we know people would be desperate to take, seems a shame. If you are asked to pay a deposit for your appointment, please do not take this personally.
We have a lot of respect and gratitude to everyone's loyalty. It has nothing to do with you individually, and will be applied fairly across all the Quirk family. WHO PAYS A DEPOSIT AND WHAT IS IT? We will be taking a 50% deposit for all colour, kerastraight and hair extension appointments booked at the salon. We will be taking a 50% deposit for anyone's first, and second appointment at the salon, regardless of service. I'VE NEVER MISSED AN APPOINTMENT, WHY AM I PAYING A DEPOSIT? Unfortunately, the discretionary system we have had in place up to this point just isn't practical, and leads to it being practiced very inconsistently. This means unfortunately we have to apply the deposit system across the board.
Again, this is nothing personal, so please don't be offended when asked. UNDER WHAT CIRCUMSTANCES WOULD YOU KEEP MY DEPOSIT? Deposits will be kept if someone doesn't show up for their appointment, or cancels/reschedules their appointment, or part of it within 24 hours of the appointment taking place. WHAT IF I WANT TO CHANGE MY APPOINTMENT ON THE DAY? Unfortunately, any part of an appointment that is cancelled or changed within 24 hours will result in a loss of deposit.
This means it is vital you let us know beforehand if you have decided to drop your highlights and keep your cut for example. Of course these things happen, but we can not fill this time if it is cancelled with such short notice. IS THERE ANY WAY OF ME GETTING MY DEPOSIT BACK. If you cancel or reschedule with more than 24 hours' notice and no longer require the appointment, we will, of course, refund your deposit.
If you give us less than 24 hours' notice, but we fill the space that was left to equal value, we will not keep your deposit.
This system is to protect our time, not to exploit people, that's not how we roll! HOW WILL I KNOW WHAT DEPOSITS I HAVE PAID YOU? When we take your deposit, it will be taken as a seperate transaction from your actual 'in salon' bill for that day. This helps both us, and you, track what has been paid.
The deposit is applied to your future appointment on the booking system, will stay there, and can be accessed by us at any time. CAN I BOOK AN APPOINTMENT AND PAY THE DEPOSIT AT A LATER DATE? Unfortunately, we will need to secure the deposit before making the booking. We have over 1000 active guests here at the House and there would be no way of us keeping track of who has, and hasn't paid one, and would again lead to inconsistencies. HOW SHOULD I GO ABOUT CANCELLING MY APPOINTMENT? The only legitimate way to cancel your appointment is by phone or by online booking. We cannot guarantee we will see social media messages or emails in time which could lead to a loss of your deposit. WHAT IF MY APPOINTMENT IS ON A TUESDAY OR EARLY WEDNESDAY? Due to our phone lines being out of action over the weekend, we will accept email cancellations if your appointment is on a Tuesday, or on the Wednesday before 12pm. Please let us know within 24hrs as we can pick this up on a Monday due to this being an admin day. IF I HAVE X2 COLOUR APPOINTMENTS BOOKED IN OR EXTENSIONS/KERASTRAIGHT, MUST I PAY X2 DEPOSITS? You will only need to pay one deposit for your next applicable appointment. When this appointment is cleared, we would then take the deposit for the next applicable appointment at check out of your appointment that day to keep it secured. Boom! Well that was some marvellous fun reading for a Monday afternoon, we promise things will get zany again soon, but sometimes you have to get your business pants on im afraid! If you have any future appointments already in the book, don't worry they are all good, we will not require a deposit for those. This will apply to your next booking. As always, we hope you and your loved ones are healthy and well, and we look forward to seeing you soon.
Thank you to all of you for taking the time to read, and please, if you have any questions, or would like a conversation on this subject, please get in touch with either myself Rae, or Tom, via email, and we can arrange a call. Tom, Rae & The HQ Team x