CANCELLATION POLICY 

 

 

WE DON'T LIKE BEING SERIOUS HERE AT HOUSE OF QUIRK BUT DUE TO THE NATURE OF OUR BUSINESS SOMETIMES WE HAVE TO BE .

WHEN YOU BOOK AN APPOINTMENT AT THE SALON WE PAY ONE OF OUR QUIRKERS TO BE HERE TO DO YOUR HAIR, IF FOR WHATEVER REASON YOU CAN'T MAKE THE APPOINTMENT, WE STILL NEED TO PAY THE GUYS TO KEEP FOOD ON THE TABLE. THIS IS THE REASON WE RUN A STRICT CANCELLATION POLICY, TO PROTECT OUR TEAM AND PROTECT APPOINTMENT SLOTS FOR PEOPLE WHO STRUGGLE TO GET IN.
 

WHAT IF I WANT TO CHANGE MY APPOINTMENT ON THE DAY?

 

Unfortunately, any part of an appointment that is cancelled or changed within 24 hours will result in a charge. This means it is vital you let us know beforehand if you have decided to drop your highlights and keep your cut for example. Of course these things happen, but we can not fill this time if it is cancelled with short notice.

 

IS THERE ANY WAY OF ME GETTING ANY CHARGES BACK.

 

If you cancel or reschedule with more than 24 hours' notice, we will, of course not charge. If you give us less than 24 hours' notice but we fill the space that was left to equal value, we will also not charge. This system is to protect our time, not to exploit people, that's not how we roll!

 

HOW SHOULD I GO ABOUT CANCELLING MY APPOINTMENT?

 

The only legitimate way to cancel your appointment is by phone or by online booking. We cannot guarantee we will see social media messages or emails in time which could lead to a loss of your deposit.

 WE HOPE YOU CAN MAKE IT THOUGH, FOR SOME GREAT TUNES, TOP DRINKS AND EVEN BETTER HAIR! 

UNFORTUNATELY WE MUST CHARGE 50% OF ANY APPOINTMENT THAT IS CANCELLED WITHIN 24 HRS OF THE START TIME

SKIN

TESTS

MUST BE CARRIED OUT 48HRS BEFORE A COLOUR SERVICE.

EVERYONE WILL NEED RE SKIN TESTING IN ALL OF THESE INSTANCES.

1. FIRST TIME TO THE SALON

2. MORE THAN 6 MONTHS FROM LAST SKIN TEST

3. HAIR COLOUR HAS BEEN APPLIED OUT OF SALON SINCE LAST SKIN TEST

4. AFTER EACH COVID VACCINE

THANK YOU FOR TAKING THE TIME TO READ THIS, WE LOOK
FORWARD TO SEEING YOU SOON.